Returns & Exchanges

At ROCKBROS, we are committed to your satisfaction and offer a 30-day return window for all unused cycling gear and accessories in their original packaging. We strive to make the process as seamless as possible so you can get back to your ride with the right equipment.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your account portal to submit a return request with your order number and reason for return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and protective materials are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at the nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned gear, your refund will be processed to your original payment method within 5-7 business days.